At Embaúba LLC, we’re all about making your South American adventure unforgettable, whether you’re dreaming of Amazon jungles or Andean trails through our travel articles or booking eco-tours. We get it—plans change, jungles get rainy, life happens. Our Refund Policy is designed to keep things fair and clear for bookings made via www.embauba.com. If you need to cancel or something goes sideways, here’s how we handle it. Questions? Hit us up at the contact info below.
1. Tour Booking Cancellations
We know you might need to back out, so here’s the deal for tour cancellations:
More than 60 days before departure: Full refund, minus a $50 processing fee to cover admin costs (bank fees, paperwork, you know the drill).
30–60 days before departure: 50% refund of the total tour cost. We’ve likely paid deposits to local guides or lodges by then, so this helps cover those.
Less than 30 days before departure: No refunds, sorry. At this point, we’ve locked in boats, guides, and eco-lodges, and it’s tough to fill your spot.
To cancel, email us at [email protected] with your booking number and name. We’ll confirm within 48 hours and process refunds within 10 business days to your original payment method. If you paid by credit card, it might take a bit longer for your bank to show the refund—blame their gears, not ours.
2. Trip Interruptions or Changes
If you need to cut your trip short or change dates:
Mid-Trip Cancellations: No refunds for unused portions (like skipping a day in the Pantanal). Costs for guides, meals, and lodges are paid upfront.
Date Changes: If you request a change 60+ days out, we’ll try to shift you to another tour for a $75 rebooking fee, subject to availability. Less than 60 days? We’ll do our best, but no guarantees, and fees may apply based on supplier costs.
Contact us ASAP if plans shift—we’ll work with you to find a solution, but flexibility depends on how close your trip is.
3. Cancellations by Embaúba
Sometimes, the jungle (or the world) throws curveballs. If we cancel a tour due to weather, safety concerns (like floods or unrest), or low sign-ups (minimum 4 people for most tours), you’ll get:
A full refund, no fees, processed within 10 business days, or
The option to switch to another tour or date at no extra cost.
We’ll notify you at least 14 days before departure (or sooner for emergencies) via email or phone. If a tour’s disrupted mid-trip (say, a trail’s flooded), we’ll offer partial refunds or credits for affected days, based on what we can recover from suppliers.
4. Travel Insurance
We strongly recommend travel insurance. It’s like bug spray for your wallet—covers cancellations, medical emergencies, or lost gear. We don’t provide it, but check providers like World Nomads or Allianz. Make sure your policy covers adventure travel (kayaking, hiking) and trip cancellations. If you claim through insurance, we’ll provide booking docs to support you.
5. No-Shows or Late Arrivals
Miss your tour start or show up late? We can’t refund—guides and boats stick to schedules, and we can’t hold up groups. Double-check your travel plans, especially flights to places like Manaus or Cusco, and arrive a day early if possible to avoid hiccups.
6. Special Circumstances
Life’s unpredictable. If you face a serious issue—like a medical emergency or family loss—reach out. We’ll review requests case-by-case and may offer partial refunds or credits, especially with documentation (e.g., doctor’s note). Email us within 30 days of cancellation to discuss.
7. Articles and Digital Content
Our travel articles, newsletters, and blog content are free to access, so no refunds apply. If you’ve subscribed to a premium service (like a paid travel guide or itinerary planner), you can request a refund within 7 days of purchase if unused, minus a $10 processing fee. After 7 days or once downloaded, no refunds.
8. Contact Us
Need to cancel, reschedule, or talk refunds? We’re here:
Embaúba LLC
2300 E 17th St, Idaho Falls, ID 83404, US
Email: [email protected]
Phone: +1 208-525-9148
Please include your booking number and details in any refund request. We aim to respond within 48 hours and process refunds within 10 business days.
9. Changes to This Policy
We might update this policy as our tours or laws evolve. Any changes will be posted on our site, and we’ll notify you if they affect an existing booking. This policy was last updated on May 14, 2025.
Thanks for choosing Embaúba LLC. We’re stoked to help you explore South America’s wild heart, and we’ll do our best to keep your plans as smooth as an Amazon river breeze!